How to chat AI on WhatsApp Business?

To add AI chat capabilities to WhatsApp Business, follow these steps:

1. Get WhatsApp Business API access

Create a Meta app at developers.facebook.com and enable the WhatsApp Business API. You do not need Meta Business verification to start, but you will need it to scale beyond 250 unique customers per day.

2. Connect to a chatbot builder

Link your WhatsApp API to a platform like Typebot using your access token and webhook URL.

3. Add an AI block to your flow

In the Typebot builder, add an OpenAI or AI integration block. Configure your system prompt and connect your knowledge base if desired.

4. Deploy and test

Publish your bot and send a test message to your WhatsApp number. The AI will now generate context-aware responses directly in WhatsApp conversations.

The key advantage is that users can ask questions naturally, and the AI interprets intent rather than following rigid decision trees.