Does WhatsApp Business have chatbots?

No, WhatsApp Business App does not have built-in chatbots. It only offers basic automation: greeting messages for new contacts and away messages for after-hours. These are static, one-size-fits-all replies.

To create a true chatbot with conditional logic, AI responses, buttons, data collection, and integrations, you need the WhatsApp Business API connected to a chatbot builder. The WhatsApp Business API is free through Meta but requires a third-party tool to build the actual bot. Platforms like Typebot let you create visual, drag-and-drop chatbot flows and deploy them to WhatsApp without coding. The same bot can also run on your website as an embed, popup, or chat bubble, so you build once and deploy everywhere.